Project Management Workflow Revamps Internal Creative Team | Financial Services

8/15/2019 RRD

Robust project management workflow achieves success rate higher than 98%

CHALLENGE

With more than 1,300 offices in 42 countries, a leading global financial services client turned to us to revamp their internal creative services. The client’s objective included better time and cost efficiencies, streamlined workflows, creative leadership, improved morale and increased team productivity — in short, a perfect partnership to enhance the global prominence of their brand.

SOLUTION

To achieve such objectives, RRD’s executed a solution that was composed of three key elements — technology, workforce, and best practices.

RRD implemented a robust project management workflow integrating its DAM with client-owned systems. RRD also established a single repository to manage archival needs as well as work in progress.

Workforce restructuring was also required to provide roles and skill sets aligned with business needs. RRD also created a “Transactional Desk” to streamline workflows and focus resources appropriately for short-turn production and longer-term brand strategy projects.

Best practices were also embraced through documented version control and approval routing, a reduction in unnecessary touchpoints, and new transparency on costs through detailed project estimates and metric reporting.

RESULTS

Five-year delivery error rate of less than 1%

75% increase in full-time staff

98+% project success rate

Not only was RRD’s solution delivered on time and within budget, it was implemented with a success rate higher than 98%, and had a five-year delivery error rate less than 1%. The solution also achieved 90% client satisfaction and productivity rates.

In one year alone, through realized savings, the client was able to increase their full-time staff by 75%.