Phenol-Free POS Roll Materials Help Retailer Adhere to Regulations | Retail

2/19/2025

RRD’s point-of-sale rolls and thorough testing deliver reliable, compliant solution for large drugstore chain

CHALLENGE

A large retail drugstore chain sought a reliable vendor to achieve compliance with California Proposition 65. Known as the Safe Drinking Water and Toxic Enforcement Act, Proposition 65 requires businesses to warn Californians of significant exposure to chemicals linked to cancer or reproductive harm. In this case, the concern was the presence of Bisphenol A (BPA) and Bisphenol S (BPS), two chemicals commonly found in thermal paper used for point-of-sale (POS) receipts.

Previous attempts to secure a supplier for POS rolls had been unsuccessful, often because of price or capacity limitations. The retailer required a partner with expertise, buying power, and mill relationships to provide a consistent supply of phenol-free materials while meeting compliance standards.

SOLUTION

Due to an existing 20-year partnership with the retailer and demonstrated expertise in fulfilling their specific needs through specialized packaging and labeling solutions, RRD was chosen as the vendor. Working closely with the retailer’s internal procurement teams, RRD began overseeing:

• Material sourcing: RRD located qualified phenol-free paper that met regulatory requirements, leveraging strong mill relationships for supply assurance.
• Price competitiveness: RRD delivered the solution at a price point that met the retailer’s budget.
• Testing and approval: RRD conducted internal material testing and coordinated with the retailer’s operations team to test a small supply of rolls before final approval, supporting product suitability.

RESULTS

Due to their extensive buying power and experience, RRD was able to fulfill the retailer’s need for compliant and reliable POS roll materials, helping them stay ahead of industry regulations. 

By partnering with RRD, the retailer achieved:

• Regulatory compliance: Secure sourcing of phenol-free POS rolls aligned with Proposition 65 and other compliance requirements.
• Reliable supply: Assurance of consistent material availability through RRD’s established procurement network.
• Streamlined collaboration: Effective teamwork between RRD and the retailer's procurement lead facilitated seamless implementation and satisfaction with the solution.