A Century Strong: St. Germain Reinforces Commitment to Client Excellence
2/5/2025
RRD’s Business Communications Solutions automate print workflow, ushering new efficiencies to 100-year-old wealth management firm
CHALLENGE
St. Germain is a team of financial advisors and investment managers whose roots date back to 1924. In their 100+ years in business, they’ve always put their clients’ interests first. As a non-commission-based company, they are proud of their commitment to investors’ unique needs. “Clients are the assets that matter,” says CEO Michael Matty, and this sentiment rings true throughout all of St. Germain’s work.
St. Germain’s commitment to developing genuine and meaningful relationships has made them a family firm, with multiple generations entrusting their advisors. Some of the firm's less digitally inclined clients rely on paper account statements. These statements require a manual process to prepare, review, print, and mail. As St. Germain continued to expand its portfolio of clients, processing and managing paper statements surpassed their scope of internal capabilities.
Personalized client interaction sets St. Germain apart in the industry, and their communications must meet the highest standards for effective messaging. Equally important, coming generations will expect even more efficient technology. It was time to find a partner to help the investment management firm meet their clients’ communications needs, now and in the future.
SOLUTION
St. Germain turned to RRD’s Business Communication Solutions (BCS) team to transform their historically cumbersome statement creation processes. Partnering with experienced technical experts allowed the wealth advisors to focus on their jobs — ensuring clients’ financial peace of mind. Matty recounted, “RRD headed off problems before they occurred, alleviating headaches and struggles we were not equipped to manage. Transparency and accountability were part of the picture at every step.”
RRD worked directly with executives, including Matty, to develop a clear and direct solution to upgrade statement processing. Dependability, integrity, and technical knowledge were just as important to a company as steeped in tradition and time-honored values as St. Germain. “The trust factor was paramount in our decision to choose RRD. With 100 years of superior service built up, we had a lot at stake,” explained Matty, a 38-year industry veteran.
Instead of tying up in-house resources to pull together individualized quarterly statements, the firm entrusted RRD to automate the process. Automation provided an easy way for St. Germain to transmit files and streamline statement information. This option significantly reduced time and inefficiencies as high-quality, regulatory-compliant production replaced slower, manual processes. RRD’s technical support for file naming and file management helped St. Germain gather — and send — critical information in an expedient manner.
Removing the pressure of meeting quarterly deadlines and ensuring a smooth service gave the financial team new confidence. The implementation was highly successful — evidence that sourcing this expertise paid off. Unsolicited expressions of gratitude filtered into the firm, specifically praising faster information delivery and easier online interaction. “RRD was a savvy, accurate, and knowledgeable partner who achieved more than what was expected,” Matty shared. As St. Germain does with its clients day in and day out, RRD expertly delivered on its promises of quality and trust.
RESULTS
St. Germain offloaded a significant burden by shifting from manual to automated processes engineered by RRD. They achieved their objective to print, process, and mail a high volume of documents to clients promptly and accurately. Results included:
- Up to 2,400 required quarterly mailpieces processed
- 25,000 sheets on average per mailing
- 50,000 images on average per mailing