Nicole works with health plan clients every day to communicate more efficiently, more effectively and remain compliant. With over 25 years in the communication industry, she brings extensive knowledge around workflow automation, document and campaign design. For the past five years, Nicole’s sole focus has been the health plan space, giving her unique insight across all lines of business and an understanding of the regulatory environment in which her clients operate. From member acquisition and on-boarding to engagement and retention programs, Nicole is a valuable sounding board for best practices, trends, and ways to optimize communication programs.