Amanda has over 25 years’ experience helping clients transform their customer communications, and she has an in-depth knowledge of the technology, design, and data capabilities required to underpin these services. Before joining Aspire, Amanda held a number of leadership roles, most recently as a Board Director and MD for a large European service provider. She has deep expertise in providing solutions across the customer communications eco-system as well as designing and deploying strategically critical programs to improve customer experience.

Will is an experienced industry analyst with expertise in the Customer Communications Services market. In his role as Senior Research Analyst at Aspire, Will plays a central role in the analysis and distillation of its proprietary research as well as its annual market forecasts and Leaderboard updates. He has authored dozens of analysis pieces, white papers, reports, webinars, and industry blogs. Working with the wider team, Will regularly provides advice, insight, and vital intelligence to the company's expanding customer base on both sides of the Atlantic.

Brian is responsible for the systems, software, and platform that support digital and print communications. Having been involved in the communication delivery services industry for over 28 years, Brian is the architect in RRD’s Omnichannel Communication and Hosted Client Communications Managed Services group. Brian is very knowledgeable in the digital communications industry and sits on several advisory boards including the OpenText Cloud and Digital Experience Advisory Board, Quadient Inspire, and Solimar Systems. When not focused on client communications, Brian enjoys hiking, skiing, and spending time with his three grandchildren.

Sam has a passion for qualitative research, a diverse client background, and nearly a decade of experience in user and customer experience research. She has led a range of research and strategy projects for industry leaders across global logistics, science, finance, medical, insurance, retail, dining, and beyond.

Sam joined RRD from Citigroup, where she led research, strategic, and innovation activities for international procurement and high-value corporate contract management activities. Before Citi, she worked on projects for more than a dozen national and international consumer research firms.

She earned a master’s degree in Human-Computer Interaction from DePaul University and a bachelor’s degree in journalism from Marshall University. In her spare time, she does volunteer educational outreach on behalf of NASA/Jet Propulsion Laboratory.