Social Responsibility Priorities | ESG

At RRD, our most important priority is our over 28,000 employees worldwide.

We have prioritized the health and safety of our employees throughout our over 160 years in business and continue to do so.

As such, we boast one of the best safety records in the industry. We also closely track and disclose employee turnover, gender and racial representation, and pay equity. Last, privacy and data security are critical both to securing our employee data as well as to the high-touch manner in which we secure and process client data.

Health and safety

As a manufacturing company, operations in our facilities continue to represent our greatest safety and health risks for our employees. Our number one priority is managing and mitigating risks at our facilities to keep our employees safe.

Employee safety

Safety is routinely a part of our performance metrics for leadership in our facilities. One indicator of success in this area is our recordable case rate, for which we have maintained an unprecedented low level since becoming a stand-alone company in 2016. Our Environmental, Health, and Safety (EHS) team also annually drives a task tracker of important health and safety items around the world which our facility team members timely complete. Due to our exemplary recordable case rate, our employees continue to feel safe coming to work in our facilities.

COVID-19 pandemic

The COVID-19 pandemic significantly affected the business community and our Company in 2020 and into 2021. In early March 2020, we established a COVID-19 Task Force of leaders from facility operations, EHS, human resources, legal, finance and other business leaders. The Task Force has monitored guidance of the CDC and WHO on management of viral spread, implemented policies and procedures consistent with CDC and WHO guidance to ensure the health and safety of our employees, investigated and monitored cases of the virus within the Company, and implemented extraordinary cleaning efforts if exposure concerns arose. The proactive measures taken helped minimize viral spread within our employee population throughout 2020 and beyond.

Diversity and inclusion

RRD’s approximately 28,000 employees worldwide represent our most important asset. We are committed to prioritizing a diverse, equitable, and inclusive workplace, which allows us to attract and retain high quality talent. Our laser focus on the health and safety of our employees above all else helps to maintain our qualified workforce and develop leaders for the future.

Diversity, equity and inclusion

Diversity, equity and inclusion

We are committed to diversity, equity and inclusion from the membership of the Board of Directors through all layers of our employee ranks. Women represent 25% of our independent directors on the Board of Directors and 25% of our Executive Leadership Team. Our priorities, and the signing of the Parity Pledge in 2017 reflect our commitment to increasing the percentage of women in leadership roles across our company.
Underrepresented groups

Underrepresented groups

We are also focused on representation by historically underrepresented groups including racial minorities and LGBTQ+ employees in our U.S. businesses. We are committed to diversifying our workforce and increasing representation of all underrepresented groups in our Board and leadership teams.
New committee launched

New committee launched

In 2020, we launched a new committee, UNITED, the purpose of which is to focus on and formalize diversity, equity and inclusion initiatives for the Company, communicate broadly, and ensure that every employee feels respected and appreciated and can contribute to their fullest potential. UNITED is made up of six critical words: Understand, Nurture, Include, Together, Equal, Diverse. We are on a journey of continuing to ensure that each and every employee at RRD understands their ownership in all that we do and throughout their role at the Company.
Continued focus

Continued focus

To ensure its continued focus on diversity, equity and inclusion, executive team members are expected to consider at least one woman and one racial/ethnic minority in hiring for open positions on their teams and the teams of their direct reports. The Board receives ongoing updates on these priorities, as well as on the hiring by the Executive Leadership Team.
Discrimination

Discrimination

The Company prohibits discrimination on the grounds of race, ethnicity, gender identity, age, physical or mental ability, religion, LGBTQ+ status, and every protected area in all areas of employment at RRD — from recruitment to onboarding to development to retention to promotion.

Our global strategy: A place where everyone belongs.

Vision

A diverse, equitable and inclusive environment where people belong and exercise their full potential

Mission

Create and sustain an actively inclusive environment that embraces, respects, and leverages the diversity of our employees, clients, vendors, suppliers and communities

Position

We believe diversity, equity and inclusion are critical to driving business success

Impact

Employees
Culture
Clients, vendors and suppliers
Communities

Objectives

Attract, retain, and develop diverse talent
Create a workplace in which behaviors, practices and policies promote respect, equity, inclusion, utilization, career development and success for everyone
Increase client satisfaction and retention
Strengthen and broaden strategically aligned external partnerships

Initiatives

Inclusion councils
Business resource groups
Internal communication
Learning resources
External partnerships
Client, vendor and sales support

Recruitment and retention

RRD regularly seeks to hire, develop, train and retain talent throughout its global operations. The Board of Directors monitors retention and Management sets targets against the backdrop of business needs and the economy. The following reflects our recent turnover performance over the last four years across the U.S.

U.S.	Salary Employees
	Average # of Employees	Total Voluntary Terminations	Annualized Turnover Rate
2022	4678	762	16.3%
2021	4676	888	26.2%
2020	5742	491	8.6%
2019	6333	872	13.8%
2018	6817	883	13.0%
2017	7539	960	12.7%

U.S.	Hourly Employees
	Average # of Employees	Total Voluntary Terminations	Annualized Turnover Rate
2022	7769	1837	23.60%
2021	7796	1790	28.40%
2020	8660	1522	17.6%
2019	9349	1619	17.3%
2018	9741	1601	16.4%
2017	10542	1670	15.8%

a woman siting at her kitchen table on her laptop

Workplace flexibility

Not unlike many companies, the onset of the Global Pandemic caused RRD to consider working conditions for its office-based employees. Since all non-manufacturing employees were sent to remote working locations in 2020, the Company quickly pivoted to support remote working environments. During the year plus of remote working, RRD issued a Remote Work policy, established flexible vacation time for exempt employees, and rolled out a Maternity Leave policy.

Because RRD values women in the workplace, these new policies together further increase RRD’s ability to attract and retain women across its critically important sales and corporate roles, while also prioritizing the flexibility that working mothers, in particular, face.

Human rights

As our most valuable asset, the treatment of our employees and prospective employees around the world is top of mind for the Company. Our Human Rights policy protects employees and applicants along with demanding that our vendors and suppliers do the same.

RRD also adheres to the ILO Declaration on Fundamental Principles and Rights at work, for all employees.

a woman standing in front of a window showing her reflection

Pay equity

RRD is committed to paying employees equally for like work, at like levels, in like geographical areas, with similar years of experience, regardless of an employee’s race, ethnicity, gender identity, sexual orientation, or other personal characteristics. We have reviewed a variety of positions to ensure pay equity across all implicated employees and made adjustments where needed. We regularly review our compensation process and, at this time, we have not identified any specific, significant systemic issues in our compensation process.

Employee engagement

Our Executive Leadership Team is committed to rigorous communication with our employees, whether it relates to the pandemic or Employee Assistance Programs or the raising of compliance related concerns. If we learned anything from the year 2020, we learned that our organization has the ability to pivot efficiently and effectively when unexpected issues arise.

Manufacturing facilities

Successful performance

Open door/grievance process

Engagement opportunities

Digital and information security

As a business and marketing communications company, our employees are regularly in contact with significant confidential information entrusted to us by our clients. We have innumerable processes and procedures in place, including third party intrusion testing and self-audits designed to ensure the integrity of all data that resides in or passes through our network of computers.

IEC/ISO 27001

IEC/ISO 27001

RRD has adopted the IEC/ISO 27001 standard as the framework for our Information Security Program. We have mapped the IEC/ISO 27001 framework to specific regulatory legislation to ensure compliance. Specific regulatory compliance includes the Gramm, Leach, Bliley Act (GLBA), Health Insurance Portability and Accountability Act (HIPAA), Sarbanes Oxley (SOX), and Personal Information Protection and Electronic Documents Act (PIPEDA).
COBIT, NIST, and HITRUST

COBIT, NIST, and HITRUST

Additionally, RRD’s information security controls align with the COBIT, NIST, and HITRUST CMS security controls to ensure an appropriate security foundation for the RRD Information Security Program. Within specific contexts RRD may have additional security controls implemented. This is within accordance to the type of data handled and the associated legal, statutory or customer contractual requirements.
SOC+HITRUST and ISO 27001

SOC+HITRUST and ISO 27001

RRD engages with accredited, third-party firms to assess our SOC+HITRUST and ISO 27001 compliance programs. These programs cover RRD’s shared corporate infrastructure, as well as areas of our Business Communications and Marketing Solutions business units.

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